Eligibility for Returns

• Items must be returned within 14 days of receipt.
• Products must be unused, in their original packaging, and in resalable condition.
• Items purchased on sale are non-returnable unless faulty.

How to Initiate a Return

• Email us at riviastoreuk@gmail.com with your order details and reason for return.
• Once approved, you will receive instructions on how to return the item.

Refunds

• Refunds will be processed within 7–10 business days after the returned item is inspected.
• Refunds will be issued to the original payment method.

Exchanges

• Exchanges are subject to stock availability. If unavailable, a refund will be provided.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

For any questions or concerns, feel free to contact us at riviastoreuk@gmail.com.